1. Introduction
Welcome to mannsay ("we", "our", or "us").
At mannsay, we understand that mental health information is deeply personal and sensitive. We are
committed to protecting your privacy and maintaining the confidentiality of your personal and
health-related information.
This Privacy Policy explains how we collect, use, store, and safeguard your information when you:
- Book therapy appointments
- Use our AI mental health chatbot
- Attend online counseling sessions
- Participate in relaxation sessions
- Visit or interact with our website
By using mannsay, you agree to the practices described in this Privacy
Policy.
2. Information We Collect
A. Personal Information
- Full Name
- Email Address
- Phone Number
- Date of Birth
- Gender (optional)
- Emergency Contact Information
B. Mental Health Information
- Therapy session details
- Assessment responses
- Chatbot conversations
- Personal concerns shared during sessions
- Psychological or emotional history (if voluntarily provided)
C. Appointment & Payment Information
- Appointment dates and history
- Transaction confirmation records
- Billing details
Note: We do not store full debit/credit card details. Payments are processed
through secure third-party payment gateways.
D. Technical Information
- IP address
- Browser type
- Device information
- Cookies and website usage data
3. How We Use Your Information
We use your information to:
- Schedule and manage therapy appointments
- Provide counseling and mental health services
- Improve chatbot performance and personalization
- Send appointment reminders and service notifications
- Process payments securely
- Improve user experience
- Maintain platform security
- Comply with legal requirements
We do not sell, rent, or trade your personal or health information.
4. Confidentiality of Therapy
Services
All therapy sessions conducted via mannsay are confidential.
Your information will only be disclosed:
- With your explicit consent
- If required by law
- If there is a serious risk of harm to yourself or others
- In cases involving mandatory legal reporting obligations
All therapists associated with mannsay are bound by professional ethical standards and
confidentiality agreements.
5. AI Chatbot Disclaimer
The mannsay AI chatbot provides emotional support and general guidance.
However:
- It is not a licensed therapist
- It does not provide medical diagnosis
- It does not replace professional mental health treatment
- In emergency situations, users must contact local emergency services immediately
Chatbot conversations may be securely stored to improve service quality and safety.
6. Data Security
We implement reasonable technical and organizational security measures, including:
- SSL encryption
- Secure servers
- Restricted access to sensitive data
- Regular system monitoring
While we take strong precautions, no online system can guarantee absolute security.
7. Data Retention
We retain personal and therapy data:
- As long as your account remains active
- As required under applicable Indian laws
- For internal analysis and service improvement
Users may request deletion of their data, subject to legal and regulatory obligations.
8. Your Rights (Under Digital
Personal Data Protection Act, 2023 – India)
As a user, you have the right to:
- Access your personal data
- Correct inaccurate information
- Withdraw consent
- Request deletion of personal data
- File a grievance
To exercise your rights, contact us using the details below.
9. Cookies Policy
mannsay uses cookies to:
- Enhance website functionality
- Analyze traffic and usage trends
- Improve user experience
Users may disable cookies via browser settings.
10. Children's Privacy
mannsay services are intended for individuals aged 18 and above.
Minors may use the platform only with verified parental or guardian consent.
11. Emergency Disclaimer
mannsay is not an emergency or crisis intervention service.
If you are experiencing a mental health emergency, please contact:
- Local emergency services
- A suicide prevention helpline
- The nearest hospital
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated "Last Updated" date.
13. Contact Information
mannsay